Frequently asked questions
Are your pearls natural?
Yes. We only offer genuine natural pearls. Because pearls are created by nature, each one is unique in shape, color, and luster. Slight variations are a natural part of their beauty.
How long does shipping take?
Orders are usually processed within 1–3 business days. Once shipped, delivery generally takes 3–8 business days, depending on your destination and customs clearance.
Do you offer free shipping?
Yes. We offer free worldwide shipping on orders over USD $100. Shipping costs for smaller orders will be calculated at checkout.
Are customs duties included?
No. Import duties, taxes, and customs fees are determined by your country's regulations and are the responsibility of the buyer.
Can I return my order?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We'll work with you to find the best solution.
Why choose QianSheng Jewelry?
With over 20 years of experience in the pearl jewelry industry, we are committed to offering genuine natural pearls, carefully selected designs, reliable craftsmanship, and competitive factory-direct prices. Every piece is inspected before shipment to ensure it meets our quality standards.